Telephone Services

Calling a Campus Extension

Any MICA extension can be accessed on campus by dialing the last 4 digits of the phone number.

Dialing Off Campus

To dial off campus, dial 9 and the phone number, including area code. For long distance calls, you must enter a 4-digit long distance Account Code after hearing the tone. Contact the Help Desk (Help@MICA.edu / (410) 225 - 2201) to request a long distance code.

Call Forwarding

If you need to forward your calls to another extension, you can do so by dialing *60 and follow the guide. To deactivate call forwarding, dial *64 from your extension.

Repairs

If you are experiencing problems with a telephone or fax line, please check the following:

Does it have a dial tone?
Can you receive incoming calls on that phone?
Can it make outgoing calls?
Do you still have a dial tone when you change it to another physical phone set?

If your phone has problems with any of the 4 tests then please contact the Help Desk to report the problem.

Voice Mail

Requests for a new voicemail box, or voicemail reset can be sent to the Help Desk

To check messages from campus, press the envelope button on your phone set or dial *## and enter your password. Access your voicemail from off campus by dialing MICA's main line, (410) 669-9200. When you hear "If you know your party's extension " , press * and #. Enter the last 4 digits of your number (mailbox number) then enter your password.

TRANSFERRING A CALL DIRECTLY TO VOICEMAIL

If you know that a MICA user is in a meeting or does not wish to be disturbed, you can transfer a call directly to another user's voicemail by dialing *** hit transfer button, and the extension # then transfer again. This will eliminate the extension from ringing 4 times before going to voicemail.

RECORDING AN EXTENDED ABSENCE GREETING

Access the voicemail menu by pressing the mail button on your phone set or dialing *## and enter password. From the voicemail main menu, select Personal Options (4). This is not mentioned in the menu options. From the Personal Options menu, select Record Greetings (3). From the Record Greetings menu, select Create Extended Absence Greeting (2) and follow the prompts.
Upon return, access your voicemail box. The system will prompt you to cancel the extended absence greeting by pressing 2.

CHANGING THE RECORDED GREETING ON YOUR VOICEMAIL

Access the voicemail menu by pressing the envelope button on your phone set or dialing *## and enter password. From the voicemail main menu, select Personal Options (4). Enter 3 for mailbox recordings, and follow the prompts. Personal Greetings-1, Extended Absence Greeting-2, Recorded Name-3.

VOICEMAIL SHORTCUT KEYS

1-Rewind
2-Pause
3-Fast Forward
5-Envelope Info (Date/Time/Phone/Length)
3,3-Goes to End of Message (This is useful if you have already taken care of the message).
*-Skip to Previous message
#-Skip to next message

AFTER LISTENING TO A MESSAGE PRESS:

4-replay
7-delete
9-save
0-help

Cell Phones

Cell phone service on campus is provided by Verizon Wireless, Nextel, and Sprint carriers. Cell Phone requests must be accompanied by a written approval by the department head. Monthly cell phone expense reports will be sent to each department head.

All Verizon Cell phones come only equipped with a wall charger. Any additional accessories must be ordered separately.

CELL PHONE VOICEMAIL

Verizon Voicemail is provided for each cell phone. To set up voicemail, you must dial the cell phone number and interrupt it with a # sign, and enter the password. Initial password is 1 plus the last 4 digits of the cell phone number.

All MICA cell phones are given 350 allowable minutes on the America Choice Plan unless the department approves a higher plan based on usage. This plan covers any long distance service in the United States. Monthly summaries of Cell phone usage is sent to the respective Department Head. If a Cell phone user continually goes over the minutes then the Department Head has the right to take away the cell phone privelege.

Please remember that all cell phones come with a 2 year contract, so if an employee leaves, that cell phone must be passed on to another employee otherwise Mica incurrs a $175 early contract termination fee.

If you are experiencing any problems with your cell phone, please contact the Help Desk at help@mica.edu / (410) 225 - 2201.