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Jo Golden is Service Design Lead at Fjord, a global design and innovation consultancy, based at the Accenture Federal Digital Studio in DC.

She combines strategy, story, sensemaking, and Design Thinking methods to tackle challenging problems in business and the community. She has a PhD in Conflict Analysis and Resolution focused on conflict and identity issues surrounding cultural and technological change. Jo also hosts the Designing Experiences podcast and co-leads the OpenIDEO DC Chapter.